I Didn't Receive My Order

What happens if my order says it was delivered but I didn't receive it?

If you selected Guide shipping protection at the time you placed your order, you can file a claim through Guide's website:

https://www.guideprotection.com/protectit/guidepro/

Enter the same email you used to place your order. Your order number is the four digits in the middle of your RRG Snacks order number. Example:

RRG Snacks order #: 234509

Order # to enter into Guide website: 34509

 

What if I didn't order Guide shipping protection and I still haven't received my delivery?

RRG Snacks isn't responsible for lost or stolen packages. You will need to file a claim with the shipping carrier on your own to be reimbursed for your shipment.