I Didn't Receive My Order
What happens if my order says it was delivered but I didn't receive it?
If you selected Guide shipping protection at the time you placed your order, you can file a claim through Guide's website:
Enter the same email you used to place your order. Your order number is the four digits in the middle of your RRG Snacks order number. Example:
RRG Snacks order #: 234509
Order # to enter into Guide website: 34509
What if I didn't order Guide shipping protection and I still haven't received my delivery?
RRG Snacks isn't responsible for lost or stolen packages. You will need to file a claim with the shipping carrier on your own to be reimbursed for your shipment.