I Didn't Receive My Order

What happens if my order says it was delivered but I didn't receive it?

If you selected Guide shipping protection at the time you placed your order, you can file a claim through Guide's website:


Enter the same email you used to place your order and then enter your order number to begin the claim process. 

What if I didn't order Guide shipping protection and I still haven't received my delivery?

RRG Snacks isn't responsible for lost or stolen packages. You will need to file a claim with the shipping carrier on your own to be reimbursed for your shipment.